My smart vault has been locked


#16

Try to Withdraw again, system will re send email again


#17

I can’t. my coin is locked. I can not doing any work


#18

Please capture video step by step when you working in your web wallet account and share with me


#19

How can i send mp4 format? Site don’t support


#20


#21

As i talk before please use web wallet on browser ( example Chrome, Brave, …) https://wallet.smartcash.cc/

The old wallet sometime did not work as expect


#22


#23
  1. Login to https://wallet.smartcash.cc/
  2. Click SmartVault on the left menu ( layout on PC/Mac)
  3. Click Withdraw
  4. Check email to confirm ( double check on spam folder in case you did not see )

#24

Thanks for your support


#25

Excuse me
I didn’t get reward yet
How can i get rewards?


#26

show me what your smartcash address did you did not receive smartreward


#27

My smart reward address is empty
I want to know haw can i get rewards


#28


Excuse me
they emailed me 2 days ago. But they don’t contact me for confirmation again. Why?


#29

You need to approve the email and wait the time to release, maybe 3 days.


#30

How can i approve this email?
This is just a news email.
They don’t send any confirmation email.


#33

I am waiting to clarify, but I believe you don’t get your link that actually sends the withdraw until the lock period is up. We should give the option to cancel the withdraw on this first notification message. And the notification message should be made more clear.


#34

When the lock period ends? I wait 7 days and


#35

Did you set it for the default 48 hours? Or set for something else? I think we do have an issue though and are checking things too.


#36

I set it up to 24 hours


#37

Ok, we are looking into it. Keep in mind we revamped the entire web and mobile wallets with major changes so it works directly SmartNodes so some features are still getting fixed.